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FAQ

WHAT IS THE TURN AROUND TIME OF A CUSTOM LABEL ORDER?

The turnaround time is dependent on the complexity of the part. A simple property ID label may take a day or two while a membrane switch will take longer depending on the intricacies. We will work to meet your timelines without ever charging an expediting fee.

IS THERE A MINIMUM ORDERING QUANTITY?

There are no minimums. Smaller quantities have a higher per unit price, so the higher the volume the more economical the label becomes.

DO YOU HAVE PROTOTYPING CAPABILITIES?

Yes. We work with each customer to identify the most cost effective way to produce their desired prototype.

WHAT IS YOUR STANDARD SHIPPING METHOD?

Our standard shipping method is UPS Ground. If you need expedited shipping, please let us know and we can accommodate your needs.

WHAT ARE YOUR PREFERRED APPLICATIONS FOR CUSTOMER ARTWORK?

We prefer Macromedia Freehand, Adobe Illustrator, CorelDraw, or Adobe Photoshop. Other programs are accepted (i.e. Adobe Pagemaker & Quark Express). CAD files are used for dimensional and layout purposes only. CAD files need to be received in a DXF format.

HOW DO YOU ACCEPT ARTWORK?

We accept artwork via email (art@lustrecal.com), 3.5" floppy disk, ZIP disk, or CD. In addition, we have a full service Graphics Department, so do not hesitate to send a drawing, sketch, or sample and we can assist you with your design requirements.

Your success is everything

Lustre-Cal is committed to ensuring the success of every project. That’s why we provide extensive engineering support, including white papers and bulletins. And to make things even easier, we’ve built a knowledge base of information to help you find solutions to common challenges.

Need help with a specific engineering issue?


Contact us for Engineering Info

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